At 20 ph, your privacy matters. This Privacy Policy explains exactly what personal information we collect when you use our Philippines mobile gaming platform, how we use it, and the rights you have over your own data. Please read this page carefully before registering.
20 ph is a mobile-first sports and entertainment platform serving registered players in the Philippines. When you create an account, place a bet, make a deposit, or contact our support team, you are sharing personal information with us. This Privacy Policy governs how that information is handled across all parts of the 20 ph platform, including our website and mobile app. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about this policy, you can reach us at [email protected].
We collect personal information that you provide directly when you register or use the platform. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. When you make a deposit or withdrawal, we also collect payment-related details such as your GCash or Maya account reference, bank account information, or over-the-counter transaction records — though we do not store full card numbers or full bank credentials on our servers. We may also collect a government-issued ID or selfie for identity verification purposes, as required by our licensing obligations. Additionally, we automatically collect technical data such as your device type, operating system, IP address, browser type, and session activity logs when you use the platform.
Your personal data is used to create and manage your 20 ph account, process deposits and withdrawals in Philippine pesos, verify your identity and age to comply with responsible gaming requirements, and provide customer support when you need assistance. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities on the platform. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or this Privacy Policy. We do not use your personal data for unsolicited marketing without your consent, and we will never sell your personal information to third parties for their own marketing purposes.
We process your personal data on the following legal grounds: performance of a contract (to provide you with the services you signed up for), compliance with legal obligations (such as anti-money laundering and responsible gaming regulations applicable in the Philippines), and our legitimate interests in operating a safe and fair gaming platform. Where we rely on your consent — for example, to send you optional promotional communications — you have the right to withdraw that consent at any time by contacting us at [email protected]. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud hosting services — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance of any such change.
We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, as required by Philippine anti-money laundering regulations. Transaction records and identity verification documents are kept for the minimum period required by law. Once the retention period has expired and there is no longer a legal or legitimate business reason to keep your data, we will securely delete or anonymise it. If you request account closure, we will process your request promptly, but some data may be retained for the legally required period even after closure.
Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is being processed, to access a copy of the personal data we hold about you, and to correct any inaccurate or incomplete information. You also have the right to object to certain types of processing, to request erasure of your data where it is no longer necessary, and to data portability in a structured, commonly used format. To exercise any of these rights, please contact us at [email protected] with your full name and registered email address. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.
The 20 ph platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can improve the experience for Filipino players. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which features are most useful and where players encounter difficulties. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share browsing data with ad networks.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of sensitive data with access restricted to authorised personnel only, and regular security audits of our systems. We also require all staff who handle personal data to undergo data privacy training. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 20 ph account and to keep your login credentials confidential.
The 20 ph platform is strictly for adults aged 21 and above, as required by Philippine gaming regulations. We do not knowingly collect personal data from anyone under the legal age. If we discover that a minor has registered an account, we will immediately close the account and delete all associated personal data. If you believe a minor has accessed the platform, please contact us at [email protected] so we can investigate and take appropriate action without delay.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify registered players by email or through a prominent notice on the platform. The updated policy will always be available on this page with a revised effective date. Your continued use of the 20 ph platform after any changes are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our data privacy team at [email protected], and we aim to respond to all enquiries within one business day. For general questions about the platform, our FAQ page covers the most common topics for Philippine players. You may also visit our Responsible Gaming page for information about how we support player welfare alongside data privacy.
A quick summary of the key points every 20 ph player in the Philippines should know.
Your personal information is never sold or rented to third parties for marketing. We share data only with service providers who help us run the platform, and only under strict confidentiality agreements.
All data transmitted between your device and our servers is protected by SSL/TLS encryption. Sensitive account and payment details are stored securely with access limited to authorised personnel only.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. Contact us at [email protected] to exercise any of your data rights.
Now that you know how we protect your personal data, you can register with confidence. Creating a 20 ph account is free, takes just a few minutes on your phone, and gives you access to fish games, sports betting, and more — all in Philippine pesos.